SHIPPING POLICY - MYSAMU LTD
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Our Crafting Philosophy: Freshly Hand-Blended
At MYSAMU LTD, we believe in the art of perfumery. We do not maintain ready-made stock. Once your order is placed, we hand-blend and freshly prepare your perfume specifically for you to ensure the highest quality, freshness, and potency.
• Crafting Time: It takes 1–2 business days to meticulously blend and package your fragrance.
• Order Cut-off Time: Orders placed after 2:00 PM will be processed starting the next business day.
• Pro Tip: Since your perfume is freshly blended, we highly recommend letting it sit in a cool, dark place for 24 hours after arrival to allow the scent notes to fully settle and mature.
2. Shipping Options (UK Only)
We offer three delivery tiers at checkout to suit your needs (Total delivery times below include our 1-2 days crafting/preparation period):
| Shipping Method |
Estimated Delivery Time |
Cost
|
| Express Delivery |
1 - 2 Business Days |
£7.99 |
| Standard Delivery |
3 - 5 Business Days |
£3.50 |
| Free Delivery |
5 - 10 Business Days |
FREE |
Note: Total delivery times include our 1-2 days crafting period.
3. Shipping Coverage & CarrierWe deliver exclusively within the United Kingdom. All orders are shipped via Royal Mail or other reliable UK couriers. If you order multiple items, we strive to package them together, though they may occasionally arrive in separate packages depending on the blend preparation time.
4. Order Tracking & Missed Deliveries• Tracking: Once dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
• Missed Delivery: If you are not home, the carrier will usually leave a card with instructions for re-delivery or collection. Please collect your parcel promptly to avoid the package being returned to us.
5. Potential DelaysDelivery dates are estimates. While we strive to meet these timelines, occasional delays caused by courier strikes, public holidays, or extreme weather conditions are beyond our control.
6. Address Changes & Cancellations• Address Changes: Please double-check your address at checkout. Address change requests must be made within 12 hours of ordering.
• Cancellations: You may cancel your order within 12 hours of placement. After this window, the hand-blending process begins, and the order cannot be cancelled.
• Note: MYSAMU LTD is not responsible for orders sent to an incorrect address provided by the customer.
7. Product Disclaimers• Color Variation: Since our perfumes are handcrafted in small batches using high-concentration oils, slight variations in liquid color may occur. This is a sign of a truly handcrafted, premium product.
• Packaging: Bottle or cap designs may vary slightly from the images shown on the website based on global stock availability.
8. Inspection & Storage• Inspection: Upon receiving your package, please inspect the contents immediately. If there is any discrepancy or error (e.g., wrong scent), you must notify us within 48 hours of delivery.
• Storage: To maintain the longevity and strength of the blend, store your perfume in a cool, dry place away from direct sunlight. MYSAMU LTD is not responsible for product degradation due to improper storage.
9. Damaged PackagesIf your order arrives damaged during transit, please take clear photos of both the damaged product AND the original outer delivery box/packaging (showing the shipping label). Email these photos to us at
info@mysamu.co.uk immediately. Please retain all packaging materials, as the carrier may require evidence for a damage claim. We will swiftly arrange a replacement for you once the evidence is received.
CONTACT INFORMATION• Trading Name: MYSAMU LTD
• Email:
info@mysamu.co.uk• Address: Unit 10, 82-84 Lansdowne Road, Leicester, LE2 8AR, United Kingdom.
• Phone: 07593111234
• Company Number: 17208987 | Registered In England and Wales.
